Refund policy

REFUND POLICY

Last updated: September 1, 2026

We want you to be satisfied with your MeravoShop order. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Nothing in this policy limits any consumer rights available under applicable law.

30-DAY RETURN WINDOW

You may request a return within 30 days of delivery if the item is:

Unworn and unused
In its original condition
Returned with any tags, accessories, or protective packaging that arrived with it
Returned complete if it was purchased as part of a set

To start a return, contact us at:

meravoshop@gmail.com

Please include your order number, the item you want to return, and the reason for the return.

Please wait for our return instructions before sending an item back.

RETURN SHIPPING

Return shipping depends on the reason for the return.

MeravoShop covers reasonable return shipping when:

The wrong item was sent
The item arrived damaged or defective
The item is materially different from its product listing

The customer is responsible for return shipping when:

The customer changes their mind
The wrong size, color, or option was ordered
The customer no longer wants the item for a reason unrelated to a defect or MeravoShop error

We do not charge a restocking fee.

REFUNDS

Once we receive your return, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

We aim to process approved refunds within 5 business days after the returned item has been inspected.

Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

Original shipping charges may be refunded when the return is caused by an error by MeravoShop, a defective item, or an item materially different from its listing.

For change-of-mind returns, original shipping charges are generally non-refundable unless required by applicable law.

NON-RETURNABLE ITEMS

The following items generally cannot be returned:

Pierced earrings after sealed hygiene packaging has been opened
Items that have been worn or used
Personalized, engraved, altered, or resized items
Items returned after the 30-day return period without prior authorization
Products damaged after delivery due to misuse or inadequate return packaging
Items purchased from another retailer

This does not affect your rights if an item arrives damaged, defective, incorrect, or materially different from its listing.

PIERCED EARRINGS

For hygiene reasons, pierced earrings cannot normally be returned once their sealed packaging has been opened.

Unopened earrings may be returned under our standard 30-day return policy.

If earrings arrive damaged, defective, or incorrect, please contact us.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact:

meravoshop@gmail.com

Please provide:

Your order number
A description of the issue
Clear photographs where appropriate

If the issue is confirmed, we may provide a replacement, refund, or another appropriate resolution.

Where MeravoShop is responsible for the problem, we will cover reasonable return shipping costs if a return is required.

ITEMS DIFFERENT FROM THEIR LISTING

If the item you receive is materially different from the information shown on the product page, please contact us.

We will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.

EXCHANGES

We do not currently offer direct exchanges.

If you want another size, color, or design:

Return the original eligible item for a refund.
Place a new order for the item you want.

CANCELLATIONS

If your order has not yet shipped, contact us as soon as possible.

We will make reasonable efforts to cancel the order and issue a refund.

Once an order has shipped, it must normally be handled through the return process.

RETURN PACKAGING

Returned items should be packaged securely to prevent damage during transit.

Where possible, use the original product box or similar protective packaging.

CONTACT INFORMATION

MeravoShop
742 Evergreen Terrace
Miami, Florida 33101
United States

Email: meravoshop@gmail.com
Phone: +1 (305) 555-0143